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FAQ
Why Smart Shoppers Are Ordering Now
Why Smart Shoppers Are Ordering Now
Summer demand is real. Every year, window ACs sell out across the country between June and August. By the time you realize you need one, the good options are gone and you're stuck paying rush prices for whatever's left.
Our pricing reflects current inventory. We price based on what we have in stock. When inventory runs low, prices go up. When we restock, prices may or may not come back down. Today's price is today's price.
Shipping times increase with volume. Right now, orders ship fast from our US warehouse. As summer demand peaks, processing times extend. Earlier orders get priority fulfillment.
The 30-day guarantee removes all risk. If you're on the fence, order now and decide later. You have 30 days to return it for any reason. The only risk is waiting — and waking up in a 95° bedroom because you thought you had more time.
How fast will my Veyra AC ship?
How fast will my Veyra AC ship?
All Veyra units ship from our US warehouse within 24-48 hours of your order. Most customers receive their AC in 3-5 business days with free standard shipping. You'll receive tracking info via email the moment your order leaves the warehouse — no waiting weeks for overseas delivery.
Will this AC fit my window?
Will this AC fit my window?
The Veyra FrostCore 12000 fits standard double-hung windows between 24" and 48" wide and at least 16" tall when open. The included expandable window kit, foam insulation strips, and mounting hardware handle the install — no drilling or permanent modifications required. Perfect for renters. If you're unsure, measure your window's interior width before ordering, or message us a photo and we'll confirm fit.
How much space will it cool?
How much space will it cool?
The 12,000 BTU unit comfortably cools large rooms — ideal for master bedrooms, living rooms, home offices, studio apartments, and open-concept spaces. For whole-home cooling across multiple rooms, we recommend the 2-pack bundle to cool two large spaces at once.
Is it loud? I'm a light sleeper.
Is it loud? I'm a light sleeper.
Veyra runs quietly on standard mode and even quieter in Sleep Mode — about the sound of light rainfall. Sleep Mode automatically dims the display lights and gradually adjusts temperature through the night so you stay comfortable without being woken up.
Why is Veyra so much cheaper than other 12,000 BTU window ACs?
Why is Veyra so much cheaper than other 12,000 BTU window ACs?
We sell direct to customers, which means transparent pricing without traditional retail markup structures. Rather than spending on showroom displays, middlemen, and legacy distribution networks, we invest in the product itself — smart controls, modern design, and quality components. The result is a premium home cooling experience at a price that makes sense for how people actually shop today.
What's In The Box
What's In The Box
Everything You Need. Nothing You Don't.
✅ Veyra FrostCore 12000 — 12,000 BTU Smart Window AC
✅ Smart Remote Control (batteries included — because we're not monsters)
✅ Expandable Window Mounting Kit
✅ Foam Insulation Seal Strip
✅ Drain Hose
✅ Quick-Start Install Guide (with QR code to video walkthrough)
✅ 2-Year Warranty Coverage
Ordering the 2-Pack? Everything above, doubled — plus bundle savings.
What if I don't like it or it doesn't work?
What if I don't like it or it doesn't work?
We back every Veyra unit with a 30-day no-questions-asked return policy and a 2-year manufacturer warranty. If your AC arrives damaged, doesn't perform as expected, or stops working within 2 years, just contact our US-based support team and we'll repair, replace, or refund — no hassle, no fine print.